Vienna Star Apartments
How and when can I check-in into my apartment?

Since we are an apartment-company and not a hotel, we do not have a reception. Therefore
we have to arrange a specific time with you, so we can handover the keys of the apartment to
you. To ensure a trouble-free handover of the apartment, we ask you to give us your exact
arrival time 5 days before your arrival the latest.
You can check in into the apartment between 2 p.m. and 9 p.m. (for check-in after 9 p.m. we
charge 20 €). Since our apartments are cleaned between 10 a.m. and 2 p.m., a earlier check-in
is only possible on request.

How and when do I check out of my apartment?

We ask you to leave the apartment until 10 a.m. on your departure. Since the apartment is
cleaned between 10 a.m. and 2 p.m., a later check out is possible only on request.

How can I pay my apartment?

We accept:
  • bank transfer
  • cash
  • credit card (Visa, Mastercard)
  • cash card

Is it possible to have more persons stayin in the apartment?

Depending on the apartment it is possible to add extra beds for additional guests. The costs
are 8 € / night (in the apartments Maria-Theresien-Strasse 10 € /night) .
Children up to 3 years can stay for free.
Baby-cots are available on request free of charge.

Do I have to take towels and bed linen with me?

No, towels and bed linen are included in the one-time cleaning fee.

Do you offer breakfast?

No, since we are not a hotel, we cannot offer you any meals. But you have a fully-equipped
kitchen in the apartment.

Do I have an internet access in the apartment?

Yes, wireless internet is available in every apartment for free. You'll get the codes and
passwords on your arrival.

Are there any parking spaces near the apartment?

It depends on the location of the apartment.
For detailed information please visit www.parkeninwien.at/en .

Is smoking allowed in the apartments?

No, smoking is strictly prohibited in all our apartments.

How do I get from the airport to my apartment?

The cheapest option is to use the public transport system. For a detailed description please go
to www.wienerlinien.at.
Another option is to use the City Airport Train (short: CAT). The train will bring you to the
metro-station "Wien-Landstrasse". From there on you can reach your apartment by the public
transportation in several minutes. For detailed information please visit
Of course we can arrange a taxi for you at the airport, which will take you directly to your
apartment. The costs of the taxi are 35 € for up to 4 persons. If you need a taxi for 5 to 8
people, it will be 52 €. A children's seat can be provided for a fee of 3 €. The prices are valid for every location in Vienna. If you would like a taxi at the airport, please contact us.

Can I take my pet with me?

No, for hygienic reasons pets are not allowed in the apartments.

What is the best way to travel in Vienna?

Vienna has one of the best public transport systems in the world, so we would like to
recommend it to you. For detailed information please visit the website www.wienerlinien.at.

Until which time can I cancel my booking?

According to our cancellation fee policy, free cancellation is only possible up to 7 days before your arrival. If your booking is cancelled or modified later, the total price of the reservation will be charged.

If you have booked a "non-refundable" rate, free cancellation is not possible.